What we offer:

Group Summary:

Job Responsibilities:

We are seeking a Lead DevOps Support Engineer to drive automation, system integration, troubleshooting, and monitoring improvements. As a Project Lead, you will play a key role in optimizing DevOps workflows, enhancing system observability, and ensuring seamless incident resolution.

This is a technical leadership role (not a managerial position), requiring hands-on expertise in automating support processes, integrating infrastructure components, improving monitoring dashboards, and handling tasks for L2 DevOps support engineers. #LI-Hybrid

Key Responsibilities:

Automation & Integration

● Design and implement automated CI/CD pipelines tailored to embedded software workflows.

● Integrate build systems (e.g., Make, CMake, Bazel) into CI pipelines.

● Configure pipelines for cross-compilation targeting various hardware architectures (ARM, RISC-V, etc.).

● Automate firmware packaging and secure signing.

● Set up deployment mechanisms for over-the-air (OTA) or USB/SD card updates.

● Validate firmware integrity post-deployment using checksums or digital signatures.

● Automate L2 support processes, incident resolution, and infrastructure management.

● Develop and maintain scripts and automation tools to enhance efficiency and reduce manual work.

● Ensure seamless integration between infrastructure, CI/CD pipelines, and monitoring solutions.

● Optimize deployment processes and automate recurring operational tasks.

Troubleshooting & Support

● Lead Devops L2 incident response, diagnosing and resolving infrastructure and application issues.

● Perform root cause analysis and implement proactive fixes to prevent recurring incidents.

● Work closely with L1 and L3 teams to streamline support escalations and improve response times.

● Troubleshoot Kubernetes, cloud infrastructure, networking, and deployment failures.

Monitoring & Dashboards

● Design, configure, and optimize monitoring and logging dashboards (Prometheus, Grafana, ELK, etc.).

● Improve alerting mechanisms to enhance observability and reduce noise.

● Ensure system performance metrics are effectively tracked and visualized for proactive incident management.

Process Optimization & Escalation Management

● Define and optimize support workflows for efficient issue resolution.

● Establish escalation routes to ensure timely handling of critical incidents.

● Evaluate risks associated with deployments and infrastructure changes, implementing mitigation strategies.

● Assist in QA validation of infrastructure changes and automation scripts.

Required Skills & Experience:

● 5+ years of experience in DevOps, SRE, or L2 technical support roles.

● Automated CI/CD pipelines tailored to embedded software workflows.

● Experience creating and tracking tasks for L2 DevOps engineers to drive operational efficiency.

● Strong expertise in automating support processes and troubleshooting complex systems.

● Proficiency in scripting (Bash, Python, or similar) for automation and monitoring.

● Hands-on experience with monitoring & logging tools (Prometheus, Grafana, ELK, Datadog, etc.).

● Solid understanding of CI/CD pipelines, infrastructure components, and cloud services (AWS, GCP, or Azure).

● Experience with containerized environments (Docker, Kubernetes) and troubleshooting containerized applications.

● Strong analytical skills for root cause analysis, incident resolution, and risk assessment

Awareness, Unity, Empowerment: